2. Doors do not beep when they open.

This beep is called the chime feature. Ask the client to press and hold the CHIME button (or the button with the bell on it) until the panel beeps. Then open a door to verify the issue is resolved.

Have you considered upgrading to a smart system? Call our office today to find out how!

1. My system will not stop beeping.

If the system has a known issue but is continuing to beep, acknowledge it by pressing the # button. This will silence the beeping but will not resolve the issue. Refer to trouble list below to identify cause.

3. Change master/user code. 

To change the master code, press the * button and then the 5 button. Enter the current 4 digit master code. Enter 40. Enter the new 4 digit master code. Press the # button to exit programming. The master code is user 40, but the same steps can be to change or add any user number.

5. Little yellow triangle is on. 

This means there is a trouble on the system. Press *2 on the keypad. One or more numbers will appear on the keypad. For an understanding on what the numbers mean, please refer to that number below.

1. This is a system trouble. Press the 1 button. At this point, if it displays 1 again then it is a low panel battery. If 2 is displayed, then it is a siren issue. Either of these will require a service call.

2. This means AC trouble. Ask client if the transformer (the white or off-white thing plugged into the wall) is plugged in. Assuming the building power is not off and the problem still exist, this will require a service call.

3. This is an issue with the landline phone connection. 

4. This means the system has failed to communicate and has an issue with either the landline or the cell unit. This will require a service call. Please call our office for assistance.

5 OR 6 This is saying there is a fault with one or more zones. Press the respective number showing. The number(s) flashing on screen is the zone having the issue. Press the RIGHT arrow key on the top left corner of the keypad to scroll through the list of zones. If more than one number flashes, more than one zone has this issue. If one number flashes, one zone has this issue. If the zones are wireless, it is possible the battery has completely died and is causing the issue. If this is the case, number 7 will be shown in addition to 5 at the beginning. This will require a service call if left unresolved.

7. This means there is a wireless device with a low battery. Press number 7 on the keypad. The zone number with the issue will begin to flash. Press the RIGHT arrow key on the top left corner of the keypad to scroll through the list of zones. If more than one number flashes, more than one zone has this issue. If one number flashes, one zone has this issue. 

8. This indicates the system has lost the time and date. This does not require a service call. To reset the time and date, ask the customer to press the # symbol twice. Then press *1, enter the MASTER code. This is usually the code used to disarm the system. IF the code is correct, the keypad will beep 3 times. If it does, press the 1 button. Now enter the current time in military time. For example, if it is 3:15pm we will enter 1515 after the time we will enter the date in MM/DD/YY format. For example, March 8th, 2017 will be entered as 030817 the panel will then beep 3 times to acknowledge the input. Press the # button and you are finished.

4. Number flashing on screen. 

This is the zone that is currently trigger. For example, if a door is open then the zone number should be shown on screen. If a door is closed and displaying zone number on the screen as open, then it will be an issue with the contact in the door frame or the magnet in the door.